FAQ

Standard WickMoon orders are generally processed and dispatched within 1–3 business days. After dispatch, delivery usually takes 3–7 business days, depending on your location and courier serviceability. Personalized, bulk, or festive orders may require additional processing time.

Once your order is dispatched, tracking details will be shared via email, SMS, WhatsApp, or another available communication method. Please allow some time for the courier partner’s tracking system to update.

Yes, if your order has not yet been dispatched. Contact us as soon as possible at care@wickmoon.com or WhatsApp us at +91 96162 58648. Once dispatched, we may not be able to change the delivery address.

Free shipping may be available above a specified order value or during selected promotional campaigns. Any applicable shipping charges or free-shipping eligibility will be shown at checkout.

Occasional delays may occur due to courier issues, weather, festivals, public holidays, remote locations, or other circumstances. If your order is significantly delayed, contact us with your order number and we’ll help you check its status.

Same-day delivery is not currently guaranteed. Available delivery options and estimated timelines will be shown during checkout where applicable.

Available payment methods will be displayed at checkout and may include UPI, debit/credit cards, net banking, wallets, Cash on Delivery (where available), and other supported payment options.

Yes. Online payments are processed through supported third-party payment gateways. WickMoon does not intend to directly store sensitive information such as your complete card number, CVV, UPI PIN, or online banking password.

Sometimes payment confirmation can be delayed. Please wait for the payment provider to update the transaction status. If your order is still not confirmed, contact us at care@wickmoon.com with your payment and order details.

Cash on Delivery may be available for selected orders and serviceable PIN codes. If COD is available for your location and order, you will see the option during checkout.

Once an order has been successfully placed and paid for, the payment method generally cannot be changed. If you need assistance, contact us before your order is dispatched.

Once a refund is approved, WickMoon aims to initiate it within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Please contact us within 48 hours of delivery at care@wickmoon.com or WhatsApp +91 96162 58648. Send your order number along with clear photos/videos of the damaged product and packaging so we can review your request.

Contact us within 48 hours of delivery with your order number and clear photographs of the product received. Once verified, we’ll provide an appropriate replacement, refund, or other resolution.

Generally, no. Fragrance preference is subjective, so we do not normally accept returns solely because you do not like a particular fragrance, provided the correct and non-defective product was delivered.

Personalized, customized, made-to-order, wedding, corporate, and other custom products are generally not eligible for return or exchange once production has begun, unless the product is damaged, defective, incorrect, or WickMoon made an error in the customization.

Please notify us within 48 hours of delivery and provide your order number along with photographs or video of the received package. After verification, we’ll arrange an appropriate resolution.

Contact us as soon as possible after placing your order. We will try to cancel it if processing or dispatch has not begun. Once an order has been dispatched, cancellation may not be possible.

Approved refunds are generally processed through the original payment method. For eligible COD refunds, we may request your bank account or UPI details.

No. Used, burned, altered, or customer-damaged candles are generally not eligible for return or exchange unless otherwise required by applicable law.