Shipping Policy
Last Updated: 8 September 2026
Thank you for shopping with WickMoon. We carefully pack every order to ensure that your candles and gifts reach you safely and in beautiful condition.
This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures for orders placed through the WickMoon website.
1. Shipping Coverage
WickMoon currently ships to serviceable locations across India. Delivery availability depends on the PIN code and serviceability of our courier and logistics partners.
If your location is not serviceable, we may contact you to discuss available alternatives or cancel the order and process an applicable refund.
2. Order Processing Time
Standard orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.
Personalized, customized, made-to-order, wedding, corporate, bulk, and certain festive products may require additional production and processing time. The estimated timeline for such orders may be communicated separately.
3. Estimated Delivery Time
After dispatch, most domestic orders are generally delivered within 3–7 business days, depending on the destination and courier serviceability.
Delivery to remote or certain serviceable locations may take longer.
Processing time and shipping time are separate. For example, an order requiring 1–3 business days for processing will be handed over to the courier after processing, following which the estimated delivery period begins.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
WickMoon may offer free shipping above a specified order value or as part of a promotional campaign. Any minimum order value, validity period, or other conditions applicable to such an offer will be communicated on the website.
Shipping charges may vary depending on order value, delivery location, package weight, package dimensions, shipping method, and other applicable factors.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, your WickMoon account, or another available communication method.
Please allow some time after dispatch for the courier partner’s tracking system to update.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout, including:
- Recipient’s full name
- House, flat, building, or property number
- Street, locality, or landmark where required
- City and state
- Correct PIN code
- Active mobile number
Please carefully check your shipping information before placing an order. Incorrect or incomplete information may result in delivery delays, failed delivery, or the package being returned to us.
7. Address Changes After Ordering
If you need to change your delivery address, contact us as soon as possible at care@wickmoon.com or WhatsApp us at +91 96162 58648.
We will try to accommodate address changes before dispatch. However, once an order has been dispatched, changing the delivery address may not be possible and will depend on the courier partner.
8. Delivery Attempts
Our courier partner may contact you using the mobile number provided during checkout to facilitate delivery.
If delivery cannot be completed because the recipient is unavailable, unreachable, refuses delivery, or the address is incorrect or incomplete, the courier partner may make additional delivery attempts according to its operating procedures.
9. Returned to Origin (RTO)
An order may be returned to WickMoon if delivery cannot be completed due to reasons such as an incorrect address, unavailable recipient, repeated unsuccessful delivery attempts, refusal to accept the shipment, or other delivery-related issues.
If an order is returned to us, please contact WickMoon Customer Care. Any reshipping, cancellation, or refund eligibility will be determined according to the circumstances of the order and our applicable policies.
10. Delayed Deliveries
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Courier or logistics disruptions
- Weather conditions
- Natural disasters
- Public holidays or festivals
- High-volume sale periods
- Transportation disruptions
- Remote location serviceability
- Government restrictions or regulatory requirements
- Incorrect or incomplete customer information
- Other unforeseen operational circumstances
Delivery dates and timelines displayed on our website or courier tracking systems are estimates and may vary due to such circumstances.
11. Damaged Products During Transit
We take special care when packaging candles because they may be fragile and sensitive to impact or temperature.
If your order arrives damaged, broken, melted beyond normal transit variation, leaking, or otherwise materially damaged during transit, please contact us within 48 hours of delivery.
To help us evaluate your request, please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the outer shipping package
- Photographs of the inner packaging
- A clear photograph or video showing the issue
Please retain the original product and packaging until your request has been reviewed.
Eligible damaged-product claims may be resolved through a replacement, refund, or another appropriate solution in accordance with our Return & Refund Policy and applicable law.
12. Missing or Incorrect Products
If you receive an incorrect product or an item is missing from your package, please contact us within 48 hours of delivery with your order number and supporting photographs or video where applicable.
After verification, we will provide an appropriate resolution in accordance with our policies.
13. Tampered Packages
If the outer package appears significantly damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.
Please contact WickMoon Customer Care promptly if you discover missing, damaged, or incorrect items.
14. Candle and Wax Considerations During Shipping
Candles and wax-based products can be sensitive to temperature. During periods of extreme heat, minor surface changes, sweating, frosting, or other cosmetic variations may occasionally occur during transportation.
Minor cosmetic variations that do not materially affect the product’s intended use may not necessarily constitute transit damage. However, if your product arrives significantly melted, deformed, broken, or otherwise unusable, please contact us within 48 hours of delivery.
15. Personalized, Bulk and Corporate Orders
Personalized candles, wedding gifting, festive gifting, corporate orders, and other bulk orders may have different production, dispatch, and delivery timelines.
Estimated timelines for these orders may be communicated separately before or after order confirmation depending on the nature and quantity of the order.
16. International Shipping
WickMoon currently focuses primarily on deliveries within India. International shipping availability, if introduced or offered for a specific order, may be subject to separate shipping charges, customs duties, taxes, restrictions, and delivery timelines.
Please contact us before placing an international or special shipping request.
17. Changes to This Shipping Policy
WickMoon may update this Shipping Policy periodically to reflect changes in our shipping partners, delivery services, operational practices, products, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
18. Contact Us
If you have questions regarding shipping, delivery, tracking, or your WickMoon order, please contact us:
WickMoon
199, Sahodarpur (West), Station,
Pratapgarh – Prayagraj Rd,
Pure Ishwarnath,
Uttar Pradesh – 230001,
India
Email: care@wickmoon.com
Phone / WhatsApp: +91 96162 58648