Privacy Policy
Last Updated: 8 September 2026
At WickMoon (“WickMoon”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with WickMoon.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, mobile number, billing and shipping address, order details, gifting or personalization information, customer-support communications, reviews, feedback, and any other information you choose to provide.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, pages visited, referring website, approximate location, and information collected through cookies or similar technologies.
2. Payment Information
When you make a purchase, payments may be processed through third-party payment gateways or payment service providers.
Depending on the payment method selected, these providers may process information such as card details, UPI information, bank details, or other payment credentials.
WickMoon does not intend to directly store complete card numbers, CVV information, UPI PINs, or online banking passwords on its website. Payment information is handled by the applicable payment provider according to its own terms, privacy policy, and security practices.
3. How We Use Your Information
We may use your personal information to:
- Process, confirm, fulfil, and deliver your orders.
- Send order confirmations, invoices, shipping updates, and delivery notifications.
- Provide customer support and respond to enquiries.
- Process cancellations, returns, refunds, or replacements where applicable.
- Manage personalized products and gifting requests.
- Improve our website, products, services, and customer experience.
- Prevent fraud, abuse, unauthorized transactions, and security incidents.
- Maintain business and transaction records.
- Send marketing communications where permitted and according to your communication preferences.
- Measure website traffic and marketing performance.
- Comply with applicable legal, regulatory, tax, accounting, and law-enforcement requirements.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve performance, measure advertising effectiveness, and provide more relevant experiences.
These technologies may be provided by WickMoon or third-party service providers, such as website analytics, advertising, e-commerce, and social-media platforms.
Where applicable, you may manage cookies through your browser settings or the cookie-management options provided on our website.
Disabling certain cookies may affect some website functionality.
5. Marketing Communications
If you subscribe to WickMoon updates or otherwise provide appropriate consent, we may send you information about new candle collections, product launches, offers, gifting collections, restocks, events, or other brand updates.
You may opt out of promotional email communications using the unsubscribe option included in the relevant email.
Transactional communications relating to an existing order, payment, delivery, account, or customer-service request may still be sent where necessary.
6. WhatsApp and SMS Communications
If you provide your mobile number and use or consent to applicable communication services, we may communicate with you through WhatsApp or SMS for purposes such as order confirmation, shipping and delivery updates, customer support, gifting enquiries, and other communications you have requested or permitted.
You may request to stop promotional communications through the options provided in the relevant message or by contacting us.
7. How We Share Information
We do not sell or rent your personal information as a business practice.
We may share information with trusted third parties when reasonably necessary to operate WickMoon, including payment processors, courier and logistics partners, website and e-commerce providers, cloud and hosting providers, analytics providers, customer-support services, email, SMS, and WhatsApp communication providers, marketing and advertising platforms, professional advisers, and other service providers.
For example, your name, mobile number, shipping address, and relevant order information may need to be provided to a courier partner so your WickMoon order can be delivered.
These parties may process information according to their respective contractual obligations, privacy policies, and applicable laws.
8. Advertising and Analytics
We may use analytics and advertising technologies to understand website usage and measure or improve our marketing campaigns.
Depending on the tools WickMoon actually implements, these may include services offered by platforms such as Google or Meta.
Such services may use cookies, pixels, device identifiers, or similar technologies subject to their respective privacy practices and applicable consent requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure. You should therefore take reasonable precautions when sharing information online.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, dispute resolution, fraud prevention, record keeping, and compliance with applicable legal, tax, accounting, or regulatory obligations.
Retention periods may vary depending on the type of information and applicable requirements.
11. Your Choices and Rights
Subject to applicable law, you may have rights or choices concerning your personal information.
Depending on the circumstances, you may contact us to request access to or correction of certain personal information, raise a privacy-related concern, withdraw consent where processing is based on consent, or request deletion or erasure where applicable.
Some information may need to be retained where required by law or for legitimate purposes such as completing transactions, maintaining statutory records, preventing fraud, or resolving disputes.
To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
12. Children’s Privacy
WickMoon’s website and products are intended for general consumers and are not specifically directed at children for the purpose of collecting their personal information.
If we become aware that personal information has been collected from a child in circumstances where appropriate parental or guardian authorization was required, we will take reasonable steps to address the matter in accordance with applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment services, courier tracking pages, or other external services.
WickMoon is not responsible for the privacy practices, security, availability, or content of third-party websites or services. We encourage you to review their respective privacy policies before providing personal information.
14. Social Media
If you interact with WickMoon through platforms such as Instagram, Facebook, Pinterest, YouTube, LinkedIn, or other social networks, information associated with those interactions may also be processed by the relevant platform according to its own privacy policy.
Information you choose to make publicly available through comments, reviews, mentions, or other public interactions may be visible to other users.
15. Business Transfers
If WickMoon undergoes a merger, acquisition, restructuring, sale, transfer of business assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
16. Legal Disclosure
We may disclose information where reasonably necessary to comply with applicable law, regulation, legal process, court order, or lawful government request, or to protect the rights, property, security, and legitimate interests of WickMoon, our customers, or others.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable requirements.
The revised version will be published on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
WickMoon
199, Sahodarpur (West), Station,
Pratapgarh – Prayagraj Rd,
Pure Ishwarnath,
Uttar Pradesh – 230001,
India
Email: care@wickmoon.com
Phone / WhatsApp: +91 96162 58648